Houston's Serving Practice Test 2025 - Free Restaurant Server Exam Questions and Study Guide

When a guest appears excessively intoxicated, the responsible action is to refuse additional service and offer them a safe way home. This approach prioritizes the safety and well-being of both the guest and others around them. Continuing to serve drinks can exacerbate their condition and lead to dangerous situations, not only for the individual but also for other patrons.

By refusing service, you help to prevent further impairment and potential health risks associated with drinking beyond a safe limit. Offering assistance in finding a safe way home, such as arranging for a taxi or rideshare service, ensures that the guest has a responsible means to return home without endangering themselves or others, effectively demonstrating the commitment to customer care and safety.

Additionally, while asking a guest to leave the premises may seem like a solution, approaching the situation with caring and providing options for safe transport tends to be more considerate and effective in maintaining a welcoming environment.