What does Hillstone consider when looking for a server's overall performance?

Hillstone evaluates a server's overall performance by placing significant emphasis on attention to both team and individual responsibilities. This holistic approach reflects the understanding that successful service in a restaurant setting relies not only on a server's ability to complete their individual tasks—such as taking orders or delivering food—but also on how well they collaborate with the rest of the team. By considering both aspects, Hillstone fosters an environment of teamwork that enhances the guest experience.

This approach helps ensure that all servers are working together to maintain a seamless flow in service, which is crucial in a dynamic setting like a restaurant. Focusing solely on individual tasks or other narrower aspects might overlook the importance of communication, coordination, and support among team members, which are integral to providing exceptional service.